Friday, December 14, 2007

Mac Leopard Part 2

So, I called B&H Photo-Video to get an RMA permission to return the useless Leopard and Keyboard. After keeping me on the line, after I told the agent my complaint, he gave me a lot of blah about policy, i.e. I have to fight with Apple (a definite losing proposition).

I gave him a loud earful about Apple shipping a lousy beta product as if it were finished and that they would blow me off, but if B&H complained to Apple, they would have to listen since B&H is a major distributor of Apple computers.

The agent caved and gave the RMA number, exactly 1 unit greater than the order number.

Does that suggest anything to B&H customers?

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